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1~ How do I place an order?

2~ How long does it take to receive my hard copy self-study course materials once the order has been received in the CACMLE office?

3~ I need proof of my purchase before my institution will provide me with a check for payment. What should I do?

4~ Do you accept PO numbers for self-study orders?

5~ Are exams included with the course I purchase?

6~ Do I have to order a course in order to take the exam?

7~ What is the quickest way to get exam results?

8~ How long does it take from the time an exam answer sheet is sent to CACMLE to when a certificate is received?

9~ My address has changed (or switched jobs) since I've ordered my exam, is it possible for me to have my results sent to my new address?

10~ How long is my paper exam valid?

11~ Why is the Exam ID# necessary?

12~ Where is the Exam ID #?

13~ A friend of mine no longer needs the paper exam they ordered. Is it okay to transfer or give this paper exam to somebody else who has need of it?

14~ I think I may have a photo-copied version of an exam answer sheet. What should I do?

15~ How do I receive P.A.C.E. credit for attending the CACMLE webinars?

16~ Do you have Corporate Memberships available?

17~ I've bought/placed orders with CACMLE, and completed tests with CACMLE, does this make me a member?

18~ Are there any tax benefits to belonging to CACMLE?

19~ What if I forgot my membership number and/or my membership lapse date?

20~ Looking for a CACMLE scholarship?




1~ How do I place an order?

You may place an order online, submit your order via regular mail, or fax your order.


Order/Register Online


Submit Order/Registration via Postal Mail


Submit Order/Registration via Fax


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2~ How long does it take to receive my hard copy self-study course materials after I place an order?

Your order will be shipped within 7 business days after receipt of your order. You will be contacted if inventory is not readily available. Please allow for additional days for shipping to your location.  Please consider purchasing your course for viewing and taking online.

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3~ I need proof of my purchase before my institution will provide me with a check for reimbursement. What should I do?

When purchasing hard copy courses or additional paper exams online, purchasing to take an exam online, or purchasing to view a course online, a purchase confirmation is available immediately upon finalizing your purchase. Regardless of ordering method, all hard copy orders will be shipped along with a printed  “Purchase Confirmation, Invoice, and Packing Slip”.  If your institution paid for this purchase, please forward this form to your institution.

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4~ Does CACMLE accept PO numbers for self-study orders?

We no longer accept PO numbers, however we do accept DISCOVER, MasterCard, VISA, money orders, institutional checks, and personal checks for mail, fax, and telephone orders. Orders placed on our Online Course Site can be paid with VISA or MasterCard. Orders placed on our e-commerce site for hard-copy purchases can be paid with DISCOVER, MasterCard, and VISA.

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5~ Are exams included with the course I purchase?

Regarding online courses, some courses are available as complete courses with exams, while other courses have only their exams currently available online. (Refer to question 6 below.)  Please refer to the individual course descriptions accessed through the individual links on our website self study list to see what options are available for that course. If an online exam is FAILED the first time, access to re-take the exam a second time without penalty will be allowed. At this time, incorrect answers may be reviewed and changed before a final re-submit and re-grade . Re-takes after failing a second time requires the purchase of a paper copy of the exam with bubble response form. Contact CACMLE at (303)321-1734.


Hard copies of course materials include ONE post-course exam answer sheet. It is important to check that an expiration date is on the paper exam answer sheet just as soon as you receive your order. If you did not obtain an exam answer sheet from CACMLE, but from a friend or colleague, you may want to contact CACMLE: (303) 321-1734 to verify the validity of the exam answer sheet.

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6~ Do I have to order a course in order to take the exam?

You do not have to order a course to take the exam. However, you must have shared access to CACMLE course materials with a valid Exam ID.


NOTE: We are in the process of converting many of our hard copy courses to an online delivery format. We have approximately 30 such courses on CD in PowerPoint and other large file formats that are NOT available online at this time. If you have purchased any of these CD courses previously, however, you can take the post course exams online as EXAM-ONLY or they may be taken on paper. The EXAM-ONLY post course exams are for those hard copy self-studies that we cannot put online. But we’re working on it!


For online exams purchased as “Exams Only”, you will NOT be able to access the exam without a valid Exam ID.


For exams purchased online as part of a complete course with exam package, an EXAM ID is not necessary to complete the exam, however, the EXAM ID is necessary if a paper exam is purchased in order to re-take a failed on line exam. Paper exams submitted without a valid Exam ID will be returned to you without credit.

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7~ What is the quickest way to get exam results?

Purchasing and taking your course or “exam-only” online is the fastest method. Results and certificates are e-mailed to you immediately after submitting your exam. Please note that with online courses, some courses are available as complete courses with exams, while other courses have only their exams currently available online. Refer to the individual course descriptions on our website: www.cacmle.org to see what options are available for that course.

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8~ How long does it take from the time an exam answer sheet is sent to CACMLE to when a certificate is received?

Depending on the time of year, exams on paper may take up to a month from the time it is received in the CACMLE office to when it is validated, corrected, and a certificate is e-mailed (fastest method) or mailed to the course participant. Therefore, it is highly recommended that participants manage their time accordingly. For example, December is a high volume time for the mail services and delays in delivery are common at this time. If credit is needed for state licensure by the last day of December, exams should be completed in mid November and sent to CACMLE postdated no later than the week of Thanksgiving. For same day exam grading and certificate processing, please consider purchasing your course online.

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9~ My address has changed (or I’ve switched jobs) since I've ordered my exam. Is it possible for me to have my results sent to my new address?

Yes, when you fill out your exam and put in the address, just use the new address. State on your test, that this is a new address, and we will make note of that in our database.

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10~ How long is my paper exam valid?

Paper exams must be submitted for grading within 365 days from the shipping date.

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11~ Why is the Exam ID# necessary?

The Exam ID makes it possible for us to track the validity of a course. Remember, our courses are accredited, and we want to make sure you are reading the most current and most updated information in the latest edition of that course.  Please note that all exams must have the proper Exam ID number for continuing education credit.

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12~ Where is the Exam ID # located?

The Exam ID (2 letters and 2 numbers) is required before we can grade an exam. The number is located on the Participant Instruction sheet at the beginning of the course in the upper right hand corner and /or in the course overview, also preceding the course contents. For CD-ROM courses, the Exam ID is either located on the front-title screen of the course, or on one of the first few pages of the exam section.

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13~ I no longer need a paper exam I ordered. Is it okay to transfer or give this paper exam to somebody else who would like to use it?

Yes, a paper exam may be transferred to another person. The new user should simply write his/her name on the exam and verify the expiration date. Please note: Exam expiration dates cannot be extended. Exams must be completed by the date printed on the exam.

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14~ I think I may have a photo-copied version of a paper exam answer sheet. What should I do?

Please contact CACMLE at (303) 321-1734. We will NOT grade exams returned on a invalid exam answer sheet.

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15~ How do I receive P.A.C.E. credit for attending the CACMLE webinars?

At the end of a session, a semester, or the end of the calendar year, make as many copies of the blank "Participation Record" as needed (one participant per sheet). Each "Participation Record" must be signed by the designated contact person and mailed to CACMLE no later than December 31 of that year. Original signatures are required, so please do not fax your records to us. This is an honor system, so please help us maintain the integrity of the program by keeping accurate records of persons attending the webinar for credit. Single-session webinar subscribers may submit their "Participation Records" directly after that webinar session.)

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16~ Do you have Corporate Memberships available?

CACMLE is NOT able to track multiple members to an institution or a corporation. However, we can establish a “group” membership managed by a single point of contact and provide group discounts in this situation. All course materials purchased must be made through this account only and all products will be mailed to the contact person on record. Sorry, this option is not available with online purchases. However, for those interested in our “Institutional Subscriptions” for taking our courses exclusively online, please click on the link.

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17~ I've bought/placed orders with CACMLE; and completed tests with CACMLE. Does this make me a member?

To become a member of CACMLE, you must pay annual dues. Our tiered membership offers more choices. Visit out Membership page for details.

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18~ Are there any tax benefits to belonging to CACMLE?

Professional association membership and educational materials fees for job related purposes may be tax deductible. Please consult your tax advisor for more information.

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19~ What if I forgot my membership number and/or my membership lapse date?

Contact the CACMLE office - 303-321-1734. Please do NOT confuse this membership number with the User ID and Password that you may have used to establish a profile on either our “courses online” site or our “e-commerce” (hard-copy purchases) site.

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20~ Looking for a CACMLE scholarship?

It’s a benefit of membeship. Find out more about CACMLE Membership or Download a scholarship form.

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Frequently Asked Questions

CACMLE: (303) 321-1734  ~  info@cacmle.org